Location
|
| Proximity
to town:_ |
<10
mins |
15-20
mins |
25
mins or longer |
2 |
| How
easy to find:_ |
signposted
or obvious |
ok
or tricky |
had
to phone |
2 |
Car
Parking |
| Quantity:_ |
plenty |
just
enough |
not
enough/none |
2 |
| Size
of spaces:_ |
generous |
narrow |
ludicrous/none |
2 |
| Cost:_ |
free |
cheap |
expensive/none |
2 |
| Proximity
to reception:_ |
shortish
walk |
longish
walk |
ludicrous
walk |
2 |
Check-in |
| Queues:_ |
none |
<2mins |
>2mins |
2 |
| Acknowledgement:_ |
|
yes |
no |
1 |
| Time
taken:_ |
|
<2mins |
>2mins |
1 |
| Accuracy:_ |
fine |
insignicantly
innaccurate |
totally
wrong |
2 |
| Politeness:_ |
smiles
all round |
business-like |
rude |
2 |
| Newspaper
offered:_ |
|
yes |
no |
1 |
| Directions
given:_ |
porter/full |
partial |
no |
2 |
| Loc.
of amenities given:_ |
full |
partial |
no |
2 |
| Booking |
| Smok./non-smok.
complied:_ |
|
yes |
no |
1 |
| Single
or double complied:_ |
|
yes |
no |
1 |
| Room
grade complied:_ |
exceeded |
yes |
no |
2 |
| Room |
| Size:_ |
generous |
adequate |
pokey |
2 |
| Practicality
of layout:_ |
|
fine |
impractical |
1 |
| Cleanliness:_ |
spotless |
adequate |
disgusting |
2 |
| Decor:_ |
startling |
average |
hideous |
2 |
| Occasional
table:_ |
|
yes |
no |
1 |
| Workspace:_ |
|
adequate |
inadequate/none |
1 |
| Power
points:_ |
|
sufficient |
insufficient |
1 |
| Trouser
press:_ |
|
yes |
no |
1 |
| Iron
& board:_ |
|
yes |
no |
1 |
| Lighting:_ |
subtle |
adequate |
stark
or dim |
2 |
| Bulbs
blown:_ |
|
no |
yes |
1 |
| Ventilation:_ |
excellent |
some |
impossible |
2 |
| Temperature:_ |
|
air-con/heating |
pot
luck |
1 |
| Noise:_ |
silent |
some/reasonable |
riotous |
2 |
| Ability
to make room dark:_ |
|
yes |
no |
1 |
| Services
directory:_ |
|
yes |
inadequate/none |
1 |
| Mobile
(Vodaphone/BT) reception:_ |
perfect |
only
on the window-sill |
what's
a mobile phone? |
2 |
| Mobile
(Virgin/T-Mobile) reception:_ |
perfect |
only
on the window-sill |
what's
a mobile phone? |
2 |
| Bathroom |
| Size:_ |
generous |
adequate |
pokey |
2 |
| Cleanliness:_ |
spotless |
adequate |
disgusting |
2 |
| Space
to put own toiletries:_ |
|
yes |
no |
1 |
| Tissues:_ |
|
yes |
no |
1 |
| Quality
of comp. toiletries:_ |
Malmaison
/ Molton Brown |
average |
dire/none |
2 |
| Shower
temperature:_ |
|
perfect |
too
hot/too cold |
1 |
| Shower
power:_ |
|
perfect |
rubbish |
1 |
| Water
stays in shower:_ |
|
yes |
no |
1 |
| Size
of bath towel:_ |
beach
towel |
average |
handkerchief |
2 |
| WC
water saver:_ |
|
yes |
no |
1 |
| Accessibility
of toilet roll:_ |
|
fine |
crap |
1 |
| Able
to distinguish hot tap from cold:_ |
|
possible |
impossible |
1 |
| Time
for fan to switch off:_ |
(almost)
immediately |
<1min |
>1min |
2 |
| Tea
& Biscuits |
| Tea:_ |
|
yes |
no |
1 |
| Coffee:_ |
|
yes |
no |
1 |
| Hot
chocolate/others:_ |
|
yes |
no |
1 |
| Practicality
of facilities:_ |
|
practical |
impractical |
1 |
| Mineral
water:_ |
|
yes |
no |
1 |
| Biscuits:_ |
astonishing |
average |
horrid/none |
2 |
| TV |
| Reception:_ |
perfect |
adequate |
unwatcheable/none |
2 |
| Widescreen:_ |
|
yes |
no |
1 |
| Channels
in right order:_ |
|
yes |
no |
1 |
| Ratios
correct:_ |
|
yes |
no |
1 |
| News
channel:_ |
BBC
News 24 |
Sky
News/CNN/other |
Fox
or none |
2 |
| Choice
of other channels:_ |
|
yes |
no |
1 |
| RC
works:_ |
perfectly |
ok-ish/after
fiddling |
no |
2 |
| Internet
Access |
| Availability:_ |
WiFi |
wired |
dial-up
or none |
2 |
| Functionality:_ |
|
it
works |
it
doesn't work |
1 |
| Cost:_ |
free |
reasonable |
how
much?? |
2 |
| Room
Service |
| As
advertised:_ |
yes |
pretty
much |
no |
2 |
| Good
range offered:_ |
several
hot at least until late |
sandwiches
only |
pitiful |
2 |
| Choice
available:_ |
|
yes |
take
it or leave it |
1 |
| Cost:_ |
cheap |
reasonable |
exorbitant |
2 |
| Politeness
when ordering:_ |
smiles
all round |
business-like |
rude |
2 |
| Time
taken:_ |
short |
fine |
(yaaaawn) |
2 |
| Accuracy
of order:_ |
totally |
mostly |
rubbish |
2 |
| Presentation:_ |
|
fab |
pants |
1 |
| Overall
food rating:_ |
outstanding |
good |
poor |
2 |
| Restaurant
(if visited) |
| Table
availability:_ |
straight
away |
short
wait |
long
delay |
2 |
| Politeness:_ |
smiles
all round |
business-like |
rude |
2 |
| Range
available:_ |
huge |
reasonable |
poor |
2 |
| Cost:_ |
cheap |
reasonable |
exorbitant |
2 |
| Time
taken:_ |
short |
fine |
(yaaaawn) |
2 |
| Accuracy
of order:_ |
totally |
mostly |
rubbish |
2 |
| Presentation:_ |
|
fab |
pants |
1 |
| Overall
food rating:_ |
outstanding |
good |
poor |
2 |
| Bed |
| General
comfort:_ |
heaven |
absolutely
fine |
hell |
2 |
| Pillow/s
comfort:_ |
heaven |
absolutely
fine |
hell |
2 |
| Squeaky/creaky:_ |
|
no |
yes |
1 |
| Newspaper
(if ordered) |
| Exists:_ |
|
does |
doesn't |
1 |
| Is
accurate:_ |
|
is |
isn't |
1 |
| Breakfast |
| Lateness
of service:_ |
1030/1100 |
0930/1000 |
0900 |
2 |
| Politeness:_ |
smiles
all round |
business-like |
rude |
2 |
| Professionalism:_ |
classy |
informal |
unprofessional |
2 |
| Range
available:_ |
|
reasonable |
poor |
1 |
| Cost:_ |
inclusive/cheap |
reasonable |
exorbitant |
2 |
| Time
taken:_ |
short |
fine |
(yaaaawn) |
2 |
| Accuracy
of order:_ |
totally |
mostly |
rubbish |
2 |
| Presentation:_ |
|
fab |
pants |
1 |
| Rating
- coffee:_ |
|
good |
poor |
1 |
| Rating
- cereal:_ |
|
good |
poor |
1 |
| Rating
- juice:_ |
|
good |
poor |
1 |
| Rating
- sausages:_ |
|
good |
poor |
1 |
| Rating
- bacon:_ |
|
good |
poor |
1 |
| Rating
- eggs:_ |
|
good |
poor |
1 |
| Rating
- toast:_ |
|
good |
poor |
1 |
| Room
service available:_ |
inclusive |
at
cost |
exorbitant/not
available |
2 |
| Checking
Out |
| Interruptions
before check-out:_ |
|
none/one |
constant |
1 |
| Time:_ |
1200
or after |
1100
or after |
before
1100 |
2 |
| Queues:_ |
none |
<2mins |
>2mins |
2 |
| Acknowledgement:_ |
|
yes |
no |
1 |
| Time
taken:_ |
|
<2mins |
>2mins |
1 |
| Accuracy:_ |
fine |
insignicantly
innaccurate |
totally
wrong |
2 |
| Politeness:_ |
smiles
all round |
business-like |
rude |
2 |
| Take
American Express:_ |
|
yes |
no |
1 |
| Personal
Impressions |
| Standards
overall:_ |
5 |
out
of 5 |
|
5 |
| Service
overall:_ |
5 |
out
of 5 |
|
5 |
| Setting
overall:_ |
4 |
out
of 5 |
|
5 |
|
|